IT Service Support Analyst 2

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu . If you have questions while submitting an application, please review these frequently asked questions .

Current Employees and Students:

If you are currently employed or enrolled as a student at The Ohio State University, please l og in to Workday to use the internal application process.

Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
• Job Title: IT Service Support Analyst 2
• Department: Fisher College | Information Technology Services Operations

Reporting to the Associate Director of  Support Services, the IT Service Support Analyst has responsible for installation and configuration of desktop operating systems and application software; diagnosing and correcting technology hardware and software problems and providing excellent customer service to clients; performs upgrades and rebuilds user workstations with current versions of software; creates and maintains documentation on software and hardware specific to client workstations; assists with classroom support; organizes and

maintains work tickets; provides helpdesk support and problem resolution; troubleshoots and solves complex technical issues related to the designated environment. Develops automated solutions to deploy, monitor and audit software distribution. Supports college information security initiatives; monitors, configure and takes corrective action with anti-virus, data loss protection, vulnerability scanning, and asset management systems.

Required Qualifications

Bachelor’s degree in computer science or other related technology field or equivalent education and experience. 2 years’ experience in installation, maintenance, repair and troubleshooting of computer hardware, and software; Experience with automated software and patch management systems; wide range knowledge of education and administrative software, hardware, and related technology; Willingness to update skills as technology evolves; Excellent communication, problem solving, and decision making skills; Must have attention to detail,

and maintain a high level of dependability, flexibility, and integrity.

Desired Qualifications

Basic networking knowledge with DCHP, TCP/IP settings and MAC/IP address.

Additional Information:

The target hiring range for this job profile is $26.78 - $29.00/hr. The actual salary paid to an individual will vary based on multiple factors, including but not limit to, education, years of experience, internal equity, etc.

Location:

Fisher Hall (0249)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions .