Director of Resident Maintenance

The Director of Resident Maintenance provides strategic leadership, operational oversight, and P&L accountability for Resident Maintenance operations. This critical role ensures that highly automated, multi-million-dollar warehouse systems (AS/RS, conveyor systems, AGVs) run with maximum reliability and minimal downtime.

Acting as a strategic partner to high-profile clients, the Director leads a distributed network of Resident Maintenance Managers, Site Managers, and automation technicians to deliver world-class uptime and technical excellence.

The incumbent is responsible for leading our resident maintenance teams to ensure proper operation and maintenance of deployed solutions. You are technical and will challenge the team to solve problems creatively and improve the delivery of our services. You will work closely with leaders in Engineering, Customer Support, Commissioning, Sales, and Marketing in improving the delivery of our services. You are the escalation point for our customers in Resident Support Models.

Essential Job Accountabilities

1. Strategic & Operational Leadership: Oversee a portfolio of complex customer sites utilizing advanced material handling systems. Standardize preventative, predictive, and correct maintenance programs across the sites.

2. Customer Success & Partnership: Serve as the senior escalation point for client partners. Conduct performance reviews and ensure strict compliance with strict service level agreements (SLAs) and key performance indicators (KPIs).

3. Financial Accountability: Manage the Resident Maintenance P&L; resource allocation, contract optimizations, and spare parts procurement within deployed sites.

4. Business Growth & Program Development: Partner with Sales to develop headcount, skills, RACI, Job Descriptions, and operational requirements to successfully deploy and launch new sites.

5. Safety & Compliance: Enforce a culture of zero-harm safety, ensuring compliance with OSHA, local regulations, and KPI internal operating procedures.

6. Continuous Improvement: Leverage CMMS (Computerized Maintenance Management Systems) data and data-driven analytics to systematically root out inefficiencies and optimize asset life and labor.

7. Talent & Engineering Development: Build, mentor, and upskill a high-performing engineering and technical workforce capable of managing sophisticated warehouse automation technologies.

Requirements

• Education: Bachelor’s degree in mechanical, Electrical, Industrial Engineering. Master’s degree or MBA is a strong asset.
• Experience: Minimum of 10+ years’ experience in engineering leadership within high-speed manufacturing, supply chain logistics, distribution centers, or industrial material handling. Reliability Engineering background, ability to discuss key metrics MTTR, MTBF, etc.
• Automation Knowledge: Deep technical understanding of automated warehouse environments, complex conveyor systems, robotics, controls, and PLCs.
• System Expertise: Advanced familiarity with modern CMMS tools (i.e. MaintainX, EAM, etc.) and data tracking tools to optimize preventative workflows.
• Communication: Excellent communication skills with the ability to negotiate through extreme high-pressure situations with customers.
• Leadership Skills: Must have a strong customer focus and be able to build relationships, establish trust, respect, competence, and confidence effectively and quickly.
• Supervisory Responsibilities
• This position is responsible for the Resident Maintenance department. Role will comprise Regional Managers, as well as Site Managers of large facilities.
• Other Requirements/Comments [travel, after hours, physical demands, etc.]
• Travel: Willingness to travel up to 30-40% to oversee site startups, audit sites, and meet with critical customer stakeholders.