Mr D - Operations Associate 2

Mr D, a division of the Takealot Group, is looking for a highly talented

Operations Associate 2 to join our team in Cape Town.

Think you’ve been challenged before? Think again!

Scale

: Show the millions of Mr D customers what you can do

Learn

: We work with the best of the best, and then some.

Grow

: Expand your career in the fast-growing Takealot Group: Mr D, Takealot.com, and TFS. We like to promote from within: Here’s your chance.

Why Join Mr D?

At Mr D, we are passionate about delivering exceptional customer experiences through innovation and data-driven strategies. As the CRM Lead/Head of CRM, you will play a critical role in shaping how we engage with our customers, driving growth, and building long-term loyalty. If you thrive in a fast-paced, collaborative environment and are excited about the opportunity to lead a high-performing team, we’d love to hear from you!

About the role:

The purpose of this role is to execute, manage and improve our operations support functions.

Your responsibilities will include:

Operational Support and Efficiency:

Assist in managing day-to-day operations across various business verticals within MrD, contributing to smooth and efficient trade operations.

Map existing "as-is" operational workflows, identify systemic inefficiencies, and design optimised "to-be" process architectures

Leverage AI-powered automation tools to partially or fully automate manual processes.

Structure and write clear operational guides for two distinct audiences: step-by-step SOPs for human teams and structured rule-sets/prompts for AI agents.

Evaluate operational health through a process-driven lens, continuously monitoring and optimising the performance, accuracy, and quality of tasks handled by human teams and AI agents

Participate in the implementation and refinement of operational processes to boost trading efficiency on the MrD platform.

Support continuous improvement initiatives to enhance operational processes, using data to inform and guide decisions.

Data Analysis and Reporting:

Analysis of operational data to generate actionable insights aimed at improving customer experience, efficiency and cost optimisation

Support in collaborating with cross-functional teams to identify performance bottlenecks and areas for improvement.

Automate manual and routine reporting workflows leverage generative AI tools

Build, update and refine operational dashboards

Skills & Attributes required:

Strong analytical ability supported by solid Excel skills, showcasing the capability to dissect data and derive meaningful insights.

Ability to identify areas of improvement, indicating a proactive stance towards enhancing processes and outcomes.

Enterprising spirit and ability to take ownership of tasks, reflecting a drive to innovate and lead initiatives.

Willingness to buy into the requirements of a fast-paced start-up environment, with an understanding that peak activity may occur after traditional hours, highlighting flexibility and dedication.

Ability to verbalize as well as visualize findings and results, emphasizing the importance of clear and effective communication, both verbally and through visual means.

Strong team player, indicating the importance of collaboration and mutual support within a team setting.

Qualifications:

• Relevant bachelor’s degree in commerce, engineering, finance or related field.
• At least 3 years’ of experience in operations, particularly in e-commerce, logistics, supply chain, Operations focused Management Consulting or a related fast-paced industry.
• Proficiency in advanced Excel
• Knowledge of SQL or Python, Zendesk, Looker, Process Mapping Tools is advantageous
• Let’s talk about life @ Mr D
• The power is in your hands
• : We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors
• : We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Online Learning
• : Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on Prosus Academy and more.
• Good times
• : Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Birthday leave
• : Cake Day all the way. Enjoy your day off - you deserve it.
• Help when you need it most
• : Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).
• Like what you see?
• If you meet the above you are an Extraordinary Mind.
• Apply today!!
• Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference