Product Owner

Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The Product Owner supports the RMT OfferOrder Team by serving as the Customer proxy and helping deliver next‑generation airline retailing capabilities through IATA’s Offer/Order framework. They’ll partner with Product Management, Stakeholders, and Technology Teams to define, prioritize, and maintain the Team Backlog while ensuring solutions align with business priorities and technical requirements.

They’ll participate in product planning, roadmap development, and backlog refinement activities while supporting product delivery throughout the lifecycle. The Product Owner leverages strong collaboration, communication, and prioritization skills to deliver innovative solutions that enhance the Customer experience and support the future of airline retailing at Southwest.

Additional Details:

This role allows for voluntary remote work for the majority of your working time within the Dallas-Fort Worth area, with occasional on-site presence at our Corporate Campus for training, meetings, and business needs. This role may also require limited travel for business purposes.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Prepare backlog for PI Planning and decide which work items become part of the team backlog
• Serve as the customer proxy
• Build, refine, prioritize, and maintain the team backlog
• Partner in Scrum ceremonies such as iteration planning, iteration reviews, and demos
• Help create user stories and define acceptance criteria
• Review and accept user stories as complete
• Contribute to vision and program Backlog
• Meet with stakeholders to ensure features and subsequent stories meet expectations
• Drive iteration content by prioritizing user stories
• May perform other job duties as directed by Employee's Leaders
• Knowledge, Skills and Abilities
• Ability to make decisions with minimal guidance and oversight
• Ability to be organized with strong attention to detail and capable of coordinating multiple viewpoints into a single message
• Ability to understand technical issues
• Skilled in analytics and problem solving with a high attention to detail
• Ability to anticipate risks, issues and opportunities, and escalate them accordingly
• Skilled in presentation, facilitation, communication, and negotiation
• Ability to be comfortable and articulate in challenging change management scenarios, knowing when to insert self and when to fade back
• Solid knowledge in Agile including the value and principles, and how they are applied in enterprise environments
• Education
• Required: High School Diploma or GED
• Experience
• Required: Intermediate-level experience, fully functioning broad knowledge in: Agile and Scrum software development methodologies
• Business analysis, project management or software development delivering enterprise products and solutions
• Preferred: Airline commercial ecosystem knowledge specifically with reservation data flow and business areas like Revenue Management and Loyalty.
• Preferred: Knowledge of IATA's new framework with offer/order transformation
• Preferred: Experience working through a modernization effort
• Preferred: Experience interacting with multiple customers in a fast paced environment
• Licensing/Certification
• N/A Physical Abilities
• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Other Qualifications
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be able to travel and / or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary
• Pay & Benefits
• Competitive market salary from $98,650 - $109,600 per year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.