Sr Processor, Imaging

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

The Document Solutions team is seeking a Sr. Processor, Imaging to support high-volume document processing and records management operations. This role is responsible for operating and maintaining scanning equipment, ensuring the timely and accurate processing of departmental records, supporting records retention and destruction activities, and helping maintain efficient daily workflows.

The ideal candidate is dependable, detail-oriented, comfortable performing hands-on work, and able to balance quality, productivity, and operational support in a fast-paced environment.

Document Processing & Equipment Operations

Operate and monitor high-volume scanning equipment to ensure accurate and timely document processing.

Perform routine scanner maintenance, including scheduled cleaning and basic troubleshooting to minimize workflow disruptions.

Monitor processing quality, discrepancies, and exceptions to ensure compliance with established standards.

Records Management & Operational Support

Support records retention and destruction activities in accordance with established policies and procedures.

Organize, move, and palletize boxes of documents for storage, retrieval, or disposal.

Assist with training and knowledge sharing as needed while supporting efficient day-to-day operations.

Preferred Candidate Profile

Strong attention to detail, organization, and accuracy.

Ability to manage repetitive tasks while maintaining productivity and quality standards.

Comfortable troubleshooting routine equipment issues and responding to workflow disruptions.

Reliable, self-motivated, and able to work independently while contributing to a team environment.

Demonstrates accountability for accuracy, timeliness, and operational excellence.

Physical Requirements

Ability to remain standing and moving for much of the workday.

Ability to lift, move, and organize boxes of paperwork and records.

Ability to perform repetitive handling, sorting, and document-processing tasks.

• Schedule & Work Arrangement
• Schedule: Monday through Friday, 8:30 AM to 5:00 PM
• Work Arrangement: 100% onsite
• Job Description Summary

Our industry-leading workforce personifies a collaborative and inclusive culture, delivering outstanding solutions and service. Our Documents Solutions professionals provide printing, receiving, imaging and delivery services that are essential to operational excellence. If you can work quickly and accurately with high quality results on a variety of tasks and projects, we want to hear from you!

As a Senior Processor, you'll have the opportunity to receive and prepare mail and handle and deposit funds. We'll count on you to ensure quality controls are met and to communicate and issues of concern to the appropriate area.

Job Description

Key Responsibilities:

• Receives, opens, sorts and processes incoming mail, checks and digital documents. Separates mail and other materials accordingly and reviews documents for quality.
• Preps and scans documents per established service level agreements.
• Determines appropriate label for documents. Researches documents where limited information is provided.
• Processes requests and retrieves historical documents. Responsible for document management including destruction or off-site storage, including scheduling of boxes, re-filing boxes, rotating documents/photos, etc.
• Communicates computer hardware or software malfunction to appropriate systems area (internally or vendor).
• May assist with training of new processors.
• May perform other responsibilities as assigned.
• Reporting Relationships: Reports to Supervisor.
• Typical Skills and Experiences: Education: High school diploma or equivalent.
• Experience: Two years of related work experience, with at least one year in an imaging role preferred.
• Knowledge, Abilities and Skills: Knowledge of general office procedures. Prefer familiarity with imaging, internal documents and processes and/or customers. Ability to read and follow detailed work instructions. Good communication skills. Organizational skills and attention to detail with ability to recognize different insurance and financial documents. Ability to efficiently operate office equipment, including personal computer, calculator, fax and copy machine. Ability maintain confidentiality, perform indexing and repetitive tasks with accuracy.
• Other criteria, including leadership skills, competencies and experiences may take precedence.
• Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.
• Values: Regularly and consistently demonstrates Nationwide Values.
• Job Conditions: Overtime Eligibility: Eligible (Non Exempt)
• Working Conditions: Production environment. Moderate noise level. Ability to twist, turn, bend, stoop and make repetitive motions with hands/wrists. Able to sit for extended periods of time. Able to consistently lift up to 35 lbs. and frequently lift, carry or push up to 80 pounds.
• ADA: The above statements cover what are generally believed to the principal and essential functions of this job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties.