Production Supervisor IV - SS

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

The Document Solutions team is seeking a Production Supervisor IV to lead a team responsible for document indexing, workflow management, and the successful delivery of critical document-processing services supporting multiple business partners. This role oversees a team of approximately 12-15 associates and is responsible for ensuring operational excellence, service-level performance, quality, and business-partner satisfaction in a dynamic environment.

The successful candidate will balance people leadership, operational execution, and continuous improvement while helping the organization navigate evolving processes and technology changes. This role requires a leader who can effectively manage change, build strong partnerships, and drive results through collaboration and accountability.

Team Leadership & Associate Development

Lead, coach, and develop a team of approximately 12-15 associates responsible for document indexing and workflow processing activities.

Conduct regular coaching, performance discussions, and performance evaluations while supporting associate development and engagement.

Foster a culture of accountability, collaboration, and continuous improvement.

Support associates through organizational and operational changes while maintaining a positive team environment.

Operations & Workflow Management

Oversee daily workflow operations to ensure work is processed accurately, efficiently, and within established service-level agreements.

Monitor workload volumes, quality metrics, and operational performance to ensure successful business outcomes.

Coordinate priorities across multiple work channels and intake sources while balancing capacity and service commitments.

Partner with team leads and business partners to resolve workflow issues and minimize operational disruptions.

Process Improvement & Business Partnership

Lead process-improvement initiatives that enhance operational efficiency, quality, and service delivery.

Collaborate with business partners and cross-functional teams to identify opportunities for operational improvements and successful implementation of new processes.

Communicate operational impacts, risks, issues, and status updates to stakeholders and leadership.

Support the successful execution of departmental initiatives while ensuring quality, accuracy, and compliance standards are maintained.

Preferred Candidate Profile

Proven experience leading teams in an operations, workflow, production, service-delivery, or document-processing environment.

Strong people leadership, coaching, and performance-management skills.

Experience leading teams through process changes, operational improvements, or business transformation initiatives.

Demonstrated ability to manage competing priorities while consistently meeting service-level and business objectives.

Strong communication, stakeholder-management, and relationship-building skills.

Ability to influence outcomes, solve problems, and drive results in a fast-paced environment.

• Work Arrangement
• Location: Columbus, OH
• Work Arrangement: Hybrid (Monday and Tuesday in office; Wednesday through Friday remote)
• Job Description Summary

Our industry-leading workforce personifies a collaborative and inclusive culture, delivering outstanding solutions and service. Our Documents Solutions professionals provide printing, receiving, imaging and delivery services that are essential to operational excellence. If you can work quickly and accurately with high quality results on a variety of tasks and projects, we want to hear from you!

As a Production Supervisor, you'll lead, plan and organize work of associates within multiple units and functions/tasks. You also may supervise a non-standard shift and act as crisis management supervisor during major events within the operation.

Job Description

Key Responsibilities:

• Supervises, coordinates and provides leadership to unit/team associates. Ensures all processing and customer service needs are addressed and resolved in a timely manner and within standards/guidelines.
• Assigns work, monitors, evaluates and drives a continuous improvement culture.
• Supervises the resolution of problems in technical aspects of the section/team responsibilities. Maintains status and provides management with updated reports.
• Leads task or project teams; keeps leadership updated regarding status as requested. Implements and supervises progress of final determination.
• Supervises the maintenance of processing records; generates and analyzes reports to determine team efficiency.
• Proactively initiates analysis to study system and equipment changes applicable to unit and its functions. Makes recommendations and ensures follow up on system/software updates.
• Assists leadership in the development of the departmental budget; is held accountable for performance against individual unit/team budget.
• Analyzes the need for training with input from team members and other units to recommend or craft the overall training program for the unit.
• Manages associates, including performance management, salary planning and administration, training and development, workflow planning, hiring and placement and disciplinary actions.
• May perform other responsibilities as assigned.
• Reporting Relationships: Reports to Manager/Director.
• Typical Skills and Experiences: Education: High school diploma or equivalent required; undergraduate studies preferred.
• Experience: Seven years pf experience in production operations. Five years of equipment experience. Prior supervisory experience a plus.
• Knowledge, Abilities and Skills: Extensive knowledge of production operations, equipment, systems and procedures; customer service. Effective communication skills used to interact with all levels of internal/external contacts. Ability to analyze problem situations, makes recommendations, and coordinate implementation/resolution activities. Ability to be flexible and adaptable to changing work priorities, workload and customer demands.
• Other criteria, including leadership skills, competencies and experiences may take precedence.
• Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.
• Values: Regularly and consistently demonstrates Nationwide Values.
• Job Conditions: Overtime Eligibility: Not Eligible (Exempt)
• Working Conditions: Warehouse environment. Standing and walking for extended periods of time. Occasional heavy lifting; higher noise levels. Requires the ability to work a second or third shift. Non standard and/or extended work hours based on workload and as required by management.
• ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
• Safety Sensitive: This job has been identified as a Safety Sensitive position and, according to our substance free workplace program, may be subject to random alcohol and other drug testing.