Shopper Insights Client Lead

Most companies try to meet expectations, dunnhumby exists to defy them.

Using big data, deep expertise and AI-driven platforms to decode the 21 st century human experience – then redefine it in meaningful and surprising ways that put customers first. Across digital, mobile and retail. For brands like Tesco, Coca-Cola, Procter & Gamble and PepsiCo.

About the Role

We’re looking for a Shopper Insights Client Lead to join our Walmart team in Bentonville. In this client-facing role, you’ll become a trusted advisor to Walmart merchants and leading CPG partners, helping them use customer insights to make better, customer-led decisions.

You will be a trusted advisor for our retail and CPG clients, working side-by-side with them to ensure their success. Using customer insights derived from our data platform, you will own and develop a client plan that delivers recognizable value, client satisfaction and return on investment. You will work with Walmart Merchants and their market-leading CPG partners to help them use Walmart customer insights to place the customer at the heart of their collaborative decision-making.

What You'll Be Doing

• You’ll combine customer insight, commercial understanding and relationship management to help clients unlock growth opportunities and place the customer at the heart of decision-making.
• Building trusted relationships with Walmart merchants and CPG partners.
• Developing and delivering client plans that create clear commercial value and client satisfaction.
• Translating customer insight into practical recommendations across assortment, category management and shopper strategy.
• Managing projects from concept through to delivery, ensuring high-quality outcomes and stakeholder alignment.
• Demonstrating the value of dunnhumby’s customer data and insight cap abilities through a consultative approach.

What We're Looking For

• We're interested in people who are naturally curious about shoppers and passionate about helping clients make smarter decisions through data and insight.
• Mobility to be based in Bentonville
• Bachelors degree in a relevant subject
• Relevant experience with CPG, Merchants or Retailers
• Client facing or stakeholder management experience
• Knowledge of customer insights and consultative approach to selling
• Experience with the SHOP/Shelf Review, Category management: assortment analytics, customer insight analytics
• Project Management experience

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. Everyone’s invited.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found

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