Care Coordinator

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

Role Summary

As a Care Navigation Care Coordinator, you will guide members and families through the healthcare system with empathy and clarity. You will partner with care managers and clinical teams to coordinate seamless transitions and resolve benefits questions. Your work ensures every member receives accessible, timely, and supportive care.

Core Responsibilities

Guide members and families by phone to help them navigate care options, benefits, and local community resources.

Partner with care managers and clinical staff to coordinate timely care transitions across healthcare settings.

Research and resolve member inquiries regarding healthcare plan coverage, claims, and medical record requests.

Collaborate across internal service teams and external providers to deliver coordinated, high-quality support.

Accurately record member interactions, care activities, and community resources in electronic health record systems.

Required Qualifications

2+ years of experience in healthcare navigation, case management, community outreach, medical assistant, community health worker, pharmacy technician or equivalent practical background.

Professional bilingual fluency in English and Spanish to support diverse member communities.

Working knowledge of community health resources and social determinants of health principles.

Demonstrated ability to listen actively, communicate clearly, and organize daily tasks in a collaborative team setting.

Experience using electronic health records, digital databases, and workplace tools like Google Workspace.