Head of Field Sales Operations

What You Can Expect

As Head of GTM Field Operations, you will lead the operational strategy that keeps Zoom's go-to-market engine running with precision and purpose. In this senior people manager role, you will translate cross-functional data into clear decisions, build scalable operational frameworks, and guide field sales teams toward measurable revenue outcomes. Day to day, you will partner with stakeholders across functions and geographies to drive alignment on business planning, readiness initiatives, and performance priorities.

The scope is broad and the work is consequential: your contributions will directly shape how Zoom's field organization grows and operates.

About the Team

Our Sales Operations and Business Planning teams sit at the center of Zoom's revenue strategy, providing the analytical rigor, operational infrastructure, and cross-functional partnership that enable our field organizations to scale efficiently. We move quickly, hold ourselves to high standards, and stay focused on delivering outcomes that move the business forward.

Responsibilities

• Lead and develop high-performing sales operations and business planning teams, fostering a culture of accountability and continuous growth
• Drive cross-functional business planning and the execution of revenue operations initiatives to maximize growth and operational efficiency
• Develop and implement sales strategies, performance metrics, and operational processes that support field sales team goals at scale
• Oversee annual and semi-annual sales readiness planning, ensuring alignment across functions and geographies
• Define and track key performance indicators across the GTM organization, translating insights into actionable recommendations for senior leadership
• Partner with cross-functional stakeholders to promote collaboration and remove barriers to business success
• Evaluate existing operational processes and design scalable systems and workflows that improve efficiency and support Zoom's growth trajectory
• Coach, mentor, and develop individuals and teams across multiple channels and communication modes

What We're Looking For

• 8+ years of leadership experience in sales strategy, sales operations, or revenue operations within a SaaS or technology company
• Demonstrated track record of driving results in a dynamic, fast-changing environment, with the ability to work both independently and collaboratively
• Strong consultative skills and business acumen, with experience translating complex data and business challenges into strategic recommendations
• Experience leading organizational change management initiatives with the ability to influence and align cross-functional stakeholders
• Proven ability to coach, mentor, and develop teams and individuals across multiple channels and working modes
• Strong critical-thinking and problem-solving skills, with a track record of evaluating complex processes and designing scalable workflow improvements
• Willingness to travel domestically and internationally as required

Anticipated Position Close Date:

11/30/26

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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