Digital Product Designer III

Job Summary:

The Digital Product Designer III is responsible for leading user research and experience design activities across member- and provider-facing digital products and experiences. This role operates with a high degree of autonomy, partnering with business stakeholders to identify customer needs, translate insights into design solutions, and drive measurable business outcomes.

They will apply enterprise Human-Centered Design (HCD) standards, methodologies, governance processes, and tools while serving as the embedded research and design lead within Digital Strategy & Operations.

Essential Functions: Lead user experience design efforts across digital products and journeys, supporting discovery, delivery, and post-launch optimization.

Translate customer insights, operational needs, market trends, and business objectives into actionable design recommendations and digital experience improvements.

Create user flows, wireframes, prototypes, journey maps, and other design artifacts to communicate concepts and support solution development.

Partner with Product Managers, Engineering, Analytics, Operations, and business stakeholders to refine customer problems, evaluate solutions, and prioritize opportunities.

Define and monitor experience-related success metrics, using customer feedback and performance data to inform continuous improvement and investment recommendations.

Communicate research findings, design rationale, risks, opportunities, and recommendations to stakeholders and leadership audiences.

Ensure digital experiences align with enterprise Human-Centered Design standards, accessibility expectations, governance processes, and approved research methodologies.

Manage multiple concurrent initiatives and independently prioritize research and design activities based on business value, customer impact, and product priorities.

Perform any other job related duties as requested.

Education and Experience: Bachelor's degree in Human-Computer Interaction (HCI), Human Factors, Psychology, Design, User Experience, Information Architecture, or related field required

• Equivalent years of relevant work experience may be accepted in lieu of required education
• Five (5) years of experience in UX research, product design, digital experience design, or a related discipline required
• Experience conducting end-to-end user research and translating findings into digital product recommendations and design solutions required
• Experience designing digital experiences for web, mobile, portal, or application-based products required
• Experience in healthcare, insurance, financial services, or other regulated industries preferred
• Competencies, Knowledge and Skills: Proficiency with Microsoft Office products
• Ability to partner with cross-functional product, technology and business teams
• Knowledge of human-centered design, design thinking, and research methodologies
• Familiarity with usability testing, customer interviews, surveys, and other qualitative and quantitative research techniques
• Ability to create wireframes, prototypes, workflows, journey maps, and other design artifacts
• Proficiency with Figma and other design, prototyping, or research platforms
• Strong understanding of accessibility, usability, and digital experience best practices
• Ability to synthesize complex information into clear recommendations and actionable insights
• Proficient in defining and using customer experience metrics and analytics to support decision-making
• Strong communication, facilitation, stakeholder management, and presentation skills
• Ability to independently manage competing priorities in a fast-paced environment
• Licensure and Certification: None
• Working Conditions: General office environment; may be required to sit or stand for extended periods of time
• Travel is not typically required