Hospitality Team Member

Why Join Tommy’s Express Car Wash

At Tommy’s Express Car Wash, people are the heartbeat of our business, and our mission is to enrich lives, add value, and serve the communities we call home. As a Hospitality Specialist (Team Member), you’re the face of that mission and the person guests remember long after they drive away. We hire for hospitality and train for skill. You’ll get hands-on training and a team that lives our WE OWN IT values and invests in your growth.

With over 260+ locations nationwide and growing, come see why people love being part of the Tommy’s Express team!

What You’ll Do (Position Overview)

• As a Hospitality Specialist, you’ll be the friendly face of our brand, creating a positive experience for every guest, every time, every step of the way!
• Delight & Guide Guests: Greet guests with a smile, make them feel welcome, and walk them through our wash packages using our simple 4-step presentation.
• Share Member Benefits: Explain membership options and perks in a low-pressure, friendly way and help guests find the best fit.
• Connect & Educate: Talk with guests about our amenities and answer basic questions.
• Own the Space: Keep the lobby, vacuum area, and tunnel clean, organized, safe, and stocked with supplies.
• Protect Safety: Watch for safety or equipment issues and let a leader know right away.
• Make It Right: Listen to guest concerns and help resolve issues so they leave happy.
• Team Up for Results: Rotate through different stations, support your teammates, and help the site hit goals for guest experience and membership growth.

What You’ll Bring To The Team

• Hospitality at your core: You’re kind, optimistic, and genuinely enjoy making someone’s day.
• Strong communicator: You’re comfortable talking with guests and teammates, and you listen well.
• True team player: You’re energetic, reliable, and bring a positive attitude that elevates the team and guest experience.
• Adaptable & coachable: You’re open to feedback, willing to learn every station, and ready to work in a fast-paced environment.
• Dependable: You show up on time, in complete uniform, follow through on commitments, and have reliable transportation.
• Schedule flexibility: You can work a flexible schedule, that may include weekends and some evenings.
• Physical Aspects of the Role: Ability to stand and move for extended periods; lift and move items up to 50 lbs; kneel, crouch, bend, and climb an 8-foot ladder as needed; safely enter and move around a service pit for cleaning and maintenance; work indoors and outdoors in varying weather conditions; and clean/wipe down surfaces, including some that are slightly hard to reach (with proper tools provided).

Requirements

• Previous experience in hospitality, customer service, or administrative support.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Basic knowledge or interest in the accounting industry is a plus.
• Proficiency with office software such as Microsoft Office Suite.
• A professional appearance and positive attitude at all times.
• Ability to work collaboratively as part of a diverse team.
• Flexibility to adapt to varying job duties and schedules as necessary.