Administrative Assistant

Charger Logistics is a world class asset-based carrier. We specialize in delivering our assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are looking for an organized and motivated individual to join our dynamic team as an Administrative Assistant for our Brampton, ON office.

Your primary role will be to assist us with maintaining files and paperwork and responding to customer inquiries in a professional and timely manner. The position is based out of our maintenance department in Indianapolis.

Responsibilities:

• Respond to customer requests & queries via phone and email in a professional and timely manner.
• Prepare service orders and document customer complaints, vehicle information, and requested services.
• Explain recommended repairs, maintenance procedures, and estimated service costs to customers.
• Provide cost estimates and obtain customer authorization before proceeding with repairs or maintenance.
• Coordinate with automotive technicians and mechanics to diagnose vehicle issues and determine the required repairs.
• Communicate repair progress, service delays, and additional repair recommendations to customers.
• Review inspection findings and repair recommendations with customers and obtain approval for additional work.
• Schedule service appointments and coordinate vehicle servicing to ensure timely completion.
• Maintain accurate records, service histories, repair orders, and related documentation.
• Monitor repair orders and follow up with technicians to ensure work is completed according to established quality standards.
• Coordinating with other departments to make sure all paper work is thoroughly managed.
• Other ad-hoc duties

Requirements

• Previous administrative logistics and service / shop experience is an asset
• Knowledge of equipment financing (in particular transportation equipment), would be considered an asset
• Strong computer skills, particularly with Microsoft Office, with the ability to learn new software quickly.
• Good time-management with an ability to prioritize and multi-task.
• Strong written and verbal communication skills