Technical Support Specialist - LED Lighting Controls (DMX/Pixel) - Remote US/Can

We're Green LED Lighting Solutions, a Canadian LED manufacturer with operations in Moncton, NB and Las Vegas, NV. Our systems go into buildings, signs and entertainment venues across North America, and when an installer is on a job site with a controller that won't talk to the pixels, they call us. We need one more person on that phone.

SHIFT: 9:00 AM to 6:00 PM Eastern, Monday to Friday. Remote, full-time employee, anywhere in the US or Canada.

WHAT YOU'LL DO

• Take technical support calls and emails from electricians and installers during our support window. Diagnose live: pixel data problems, DMX addressing, voltage drop, controller setup, warranty issues.
• Write the fix down so the same call doesn't come back. Knowledge base articles, checklists, short videos.
• Between calls, produce wiring diagrams and fixture layouts in AutoCAD from our design lead's markups, and build the costed bill of materials that goes with them.
• NOT A FIT IF
• You want a drafting or estimating job with a few calls. This is a phone job with design packages in the gaps.
• You get rattled by a frustrated caller.
• You need a script.
• TO APPLY
• Put the word PIXEL in the first line of your cover letter. Then attach: (1) a link to a 2-minute video of you explaining voltage drop on a 12V LED run to an electrician who's never heard the term, (2) one wiring diagram or schematic you drew yourself. Applications without both won't be reviewed.

Requirements

• 2+ years in technical support, field service or commissioning for LED lighting, lighting controls, AV or similar low-voltage electronics
• Working knowledge of DMX512 addressing and topology, SPI pixel basics, and low-voltage DC power (voltage drop, power injection, PSU sizing). We'll test this.
• AutoCAD, well enough to turn a markup into a clean electrical schematic
• Clear, confident phone manner. Our callers are electricians on job sites, on bad connections, behind schedule. You'll do a live phone screen.
• Daily use of AI tools in your work. Show us how, don't tell us.
• Full availability 9:00 AM to 6:00 PM Eastern, Monday to Friday
• Legally able to work in the US or Canada
• Nice to have: hands-on time with Advatek, Falcon, PixLite, ENTTEC, Pharos or Madrix; experience with RMA or warranty processes; Elfsquad, Business Central or a similar CPQ/ERP; electrical or electronics technology diploma.