IT Application Analyst

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE

Serves as an IT Application Analyst for a suite of order management applications, including custom-built AWS applications for order management and quoting, address validation and payment services, and a contract management application entering a period of modernization. Primary emphasis is on quoting and contract management.

Translates business needs into sound technical designs, partners closely with developers and business stakeholders, and provides advanced application support. Documentation is a key deliverable of this role: solution designs and support processes are written in enough detail that other team members can confidently serve as a backup, and that AI and other emerging technologies can be used effectively.

ESSENTIAL FUNCTIONS

Serves as the application analyst for assigned order management applications, developing a working understanding of each application's functionality, interfaces, and dependencies.

Creates and maintains solution design documentation in Confluence, including architecture, data flows, integrations, business rules, and key design decisions, at a level of detail that allows others to understand, support, and enhance the solution.

Documents the processes used to support users, including runbooks, troubleshooting steps, common issues and resolutions, and escalation paths, so that other team members can serve as a backup.

Understands the technical design of the custom-built applications well enough to hold informed design conversations with developers, constructively challenge approaches and estimates, assess the impact of proposed changes, and write clear, complete Jira stories with well-defined acceptance criteria.

Translates business needs and processes into technical designs and requirements, collaborating with business partners, developers, architects, and infrastructure teams.

Supports the lead of the contract management modernization effort by contributing to requirements, process design, and solution evaluation, and serves as a trusted advisor on tradeoffs such as fit, integration, cost, risk, and maintainability.

Provides application support by triaging, troubleshooting, and resolving incidents and service requests, writing and running SQL queries to investigate data issues, working with developers to identify root causes, and participating in support coverage as defined by the team.

Uses AI tools to accelerate analysis and the creation of requirements, user stories, test scenarios, and documentation, and reviews and corrects all AI-generated content for accuracy and completeness.

Documents and maintains AutoSys jobs and the dependencies between applications, integrations, and scheduled jobs, including purpose, schedule, upstream and downstream impact, and interfaces.

Shares knowledge, cross-trains teammates, and continuously improves documentation standards and support practices to reduce reliance on individual subject matter experts.

Follows established IT processes, standards, security practices, and change management procedures; exercises independent judgment; and seeks approval before implementing changes or releasing work output.

Presents work output, technical information, and recommendations clearly and concisely for the intended audience.

Performs additional responsibilities as needed to achieve business objectives.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• EDUCATION/EXPERIENCE
• Bachelor's degree in Computer Science, Information Systems, or a related discipline preferred.
• Six or more years of professional IT or information systems experience, including analysis, design, and support of business applications.
• Experience designing custom applications on AWS.
• Experience evaluating or implementing commercial off-the-shelf (COTS) solutions.
• Demonstrated experience creating clear, detailed technical and process documentation.
• Experience with order management, quoting, or contract management processes preferred.
• SKILLS AND ABILITIES
• Quick learner who rapidly builds an understanding of unfamiliar applications, business processes, and technical designs.
• Exceptional written communication and documentation skills, with the discipline to keep documentation current.
• Ability to translate business needs into technical designs and requirements.
• Proficiency writing and running SQL queries to investigate data issues and validate results.
• Understanding of data modeling, APIs and integrations, and application architecture sufficient to review a design, identify gaps, and constructively challenge approaches and estimates.
• Experience writing user stories in Jira or a similar tool, with acceptance criteria that address edge cases, data requirements, error handling, security, and performance.
• Ability to evaluate options and clearly communicate tradeoffs.
• Knowledge of how current trends and technology, including AI, may be used to support business partners.
• Strong problem-solving and critical thinking skills, with the judgment to know when to escalate.
• Must be able to perform all essential functions of the position with or without reasonable accommodations.
• PHYSICAL DEMANDS
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform all essential functions of the position with or without reasonable accommodations.
• Who We Hire?
• Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
• This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
• MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  careers_help@millerknoll.com .