BTR Onsite Service Technician

Location

Huntsville - 1 Nestledown Drive, Nestledown Farms

Business

Our Growth, Your Opportunity

At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do.

As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.

Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.

• Job Description
• Location: NestleDown Farms ( 1 NestleDown Drive, Huntsville, AL 35824)
• Position Summary

The Build-to-Rent Onsite Service Technician   is responsible for   maintaining   the physical integrity, safety, and overall appearance of the assigned community. This role ensures a clean, secure, and well-maintained living environment for residents, visitors, and team members through   timely   completion of maintenance requests and proactive property upkeep.

The technician serves as a key onsite representative, supporting resident satisfaction, retention, and operational excellence through responsive service and high-quality workmanship. This position requires strong technical maintenance skills, excellent customer service, and the ability to work independently in a fast-paced residential

• Essential Job Functions
• 1. Functional Responsibilities
• Perform routine and preventive maintenance including HVAC, plumbing, electrical, appliance repair, and general maintenance tasks
• Conduct regular inspections of buildings, systems, and equipment to   identify   maintenance needs and safety concerns
• Complete work orders accurately and efficiently while minimizing disruption to residents
• Respond promptly and professionally to emergency maintenance requests
• 2. Resident Experience
• Serve as a primary onsite point of contact for resident maintenance issues and service requests
• Communicate clearly and professionally with residents   regarding   work order status and resolution timelines
• Collaborate with onsite and centralized teams to ensure   timely   resolution of service requests
• Build positive resident relationships to support satisfaction and retention
• Maintain courteous and service-oriented interactions at all times
• 3. Property Upkeep
• Maintain cleanliness and appearance of   common areas , amenities, and exterior grounds
• Assist   in unit turns including cleaning, painting, minor repairs, and move-in readiness preparation
• Ensure tools, materials, and equipment are properly   maintained   and stored
• Support overall community presentation standards and readiness
• 4. Safety & Compliance
• Follow all safety procedures, company policies, and applicable local, state, and federal regulations
• Maintain a safe working environment and report hazards or safety concerns   immediately
• Participate in required training and ongoing development programs
• Ensure compliance with maintenance standards and operational guidelines
• 5. Additional Responsibilities
• Act as the onsite maintenance representative for assigned BTR community
• Support training compliance and operational   initiatives as   assigned
• Perform other duties as assigned by supervisor or leadership

Performance Expectations & K ey Metrics :

Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:

• Work order completion time and efficiency
• Warranty and follow-up completion rates
• Unit turnover turnaround time
• Resident satisfaction scores (KPI/reputation management systems)
• Maintenance responsiveness and service reliability
• Training completion compliance (as assigned)
• Required Qualifications
• Education
• High school diploma or equivalent required
• Technical or trade school certification preferred
• Experience
• Prior maintenance experience   required , preferably in residential or property management environments
• Experience with HVAC, plumbing, electrical, and general maintenance repair work preferred
• Skills & Competencies
• Strong technical aptitude across multiple maintenance disciplines
• Ability to troubleshoot and resolve maintenance issues independently
• Strong customer service and communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to work both independently and as part of a team
• Valid driver’s license and reliable transportation   required
• Ability to perform physically demanding work in varying environments

Preferred Qualifications

• CPO (Certified Pool Operator)
• HVAC certification
• CAMT (Certified Apartment Maintenance Technician)
• Physical Requirements
• The physical requirements described below are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation:
• Ability to perform physical tasks commonly associated with property maintenance and field operations, including but not limited to standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs
• Ability to lift, carry, push, and/or pull materials and equipment of varying weights (up to 50 pounds or more, with or without   assistance )
• Ability to use hands and tools to handle, control, or feel objects, tools, or controls, including repetitive motions
• Ability to work in various positions and access confined or elevated spaces as   required
• Ability to   operate   standard maintenance tools, equipment, and mobile technology (e.g., smartphones, tablets)
• Ability to communicate effectively in English, both verbally and in writing, as   required   for safe and effective job performance
• Sufficient vision (with or without correction) to safely perform job duties, including close, distance, and peripheral vision
• Reasonable   accommodations   will be made   in accordance with   applicable law to enable qualified individuals with disabilities to perform the essential functions of the position.
• Work Environment
• The work   environment   characteristics described below are representative of those an employee may   encounter   while performing the essential functions of this position:
• Regular work performed in residential properties, including occupied and vacant homes, construction or renovation sites, and outdoor environments
• Frequent exposure to varying weather conditions, including heat, cold, humidity, and precipitation
• Exposure to dust, odors, noise, chemicals,   insects, rodents,   and other environmental conditions typical of maintenance, repair, and construction work
• Use of personal protective equipment (PPE) as   required
• Work may involve travel between multiple properties within an assigned region
• Interaction with residents, vendors, contractors, and internal team members in a professional manner
• Work is often   fast-paced   with changing priorities, service requests, and deadlines
• On-call, overtime, or extended hours may be   required   based on business needs, including evenings and weekends
• Why work for Maymont Homes?
• Our Mission - " We Positively Impact the Lives in the Communities We Serve ." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.
• Certified Great Place to Work® - Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.
• Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.
• Career Growth - With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact.
• Strong Foundation - As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing.
• Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT