Ops Support Administrator

POSITION SUMMARY: With a comprehensive understanding of business operations, the Office Manager is responsible for supervising clerical and administrative employees in multiple financial and/or operational functions within a division or business unit. The Office Manager is also responsible for ensuring effective office operations and for overseeing and performing various tasks in conjunction with and to assist the General Manager and/or Division Controller.

The Office Manager may also support smaller operations where dedicated functional supervisory resources are not available.

PRINCIPAL RESPONSIBILITIES:

Coordinates, directs and supervises the work of office staff. Hires, trains, schedules and performs performance management on relevant staff. Sets performance standards and ensures that the appropriate coverage is in place to meet or exceed service goals.

Maintains records as required to support compliance with regulatory and statutory requirements.

Maintains and addresses facility management needs including, but not limited to office supplies, mail and general building maintenance.

Evaluates and reviews office production and department performance results with the local leadership team and makes recommendations accordingly where performance falls short of targets. This may include, but is not limited to, participation in cross-functional approaches to issue resolution.

May supervise and coordinate the effective and timely preparation of the budget, general ledger, monthly invoices, accurate monthly billing adjustments, and other projects.

Develops and implements processes, procedures and policies to ensure compliance with Republic region, area and corporate policies and efficient office operations. Ensures that the staff follows standard operating procedures, taking the appropriate action when performance does not meet targets and objectives.

Acts as a resource for others in the approach, research and resolution of complex and/or escalated financial and/or operational questions and discrepancies. This includes providing direction or interacting with customers to resolve issues.

This position may require travel by car, air and/or other modes of transportation.

Performs other job-related duties as assigned.

QUALIFICATIONS:

• A comprehensive understanding of business operations, transactions and processes and the ability to determine and implement processes and standards in place to meet performance targets.
• Ability to professionally and cooperatively interact and communicate with the region, area and division leadership team as well as staff and customers to accomplish goals in an effective manner.
• Ability to demonstrate initiative to thoughtfully and fully research and follow up on non-standard situations to ensure compliance with company policies and procedures.
• Ability to effectively coach, mentor and train others to meet performance expectations as described above, as well as, manage performance.
• Ability to effectively manage multiple projects and tasks and meet deadlines.
• Ability to work through others to accomplish goals and objectives.
• Ability to establish processes and procedures to ensure effective department workflow.
• Ability to use MS Office including Word and Excel as well as Company information systems applications including, but not limited, to Lawson, InfoPro, TRUX and ePro.
• Minimum of 5 years of experience in office management, employee supervision, operations or accounting/finance.
• MINIMUM REQUIREMENTS: High school diploma or G.E.D.
• Minimum of 1 year of supervisory experience in office management, operations, finance/accounting or similarly related function.
• Rewarding Compensation and Benefits
• Eligible employees can elect to participate in: Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits: https://jobs.republicservices.com/us/en/about-us/benefits
• The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
• EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

Safe : We protect the livelihoods of our colleagues and communities.

Committed to Serve : We go above and beyond to exceed our customers’ expectations.

Environmentally Responsible:  We take action to improve our environment.

Driven : We deliver results in the right way.

Human-Centered:  We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.

Sustainability Innovation

Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. These innovative sites process rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging.

We are building a network of Polymer Centers and Blue Polymer facilities across North America.

Our customers are increasingly looking for decarbonization solutions, and we are leveraging our network of landfills to meet that need. Republic is committed to harnessing landfill gas, a natural byproduct of decomposing waste, and converting it to energy. Republic has partnered with renewable gas developers to construct Renewable Natural Gas (RNG) plants at our landfills, expanding beyond the 77 projects we currently have to make progress towards our goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year).

RECENT RECOGNITION

Barron’s 100 Most Sustainable Companies

CDP Discloser

• Dow Jones Best-In-Class Indices
• Ethisphere’s World’s Most Ethical Companies
• Fortune World’s Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global