Client Service Operations, AVP

A strong leader and critical thinker to help lead a Client Service teams servicing large, complex client relationships within the bank. Our client spans all domiciles globally and all product types. The team requires someone who is a  top performer and able to handle a fast paced environment.

Why this role is important to us

The team you will be joining is a part of USIS.

USIS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As a Client Service Operations – Assistant Vice President you will

Responsible for the day to day management and successful long-term relationships of assigned accounts.

• Responsible for managing a team(s) of client relationship employees.
• Relationships individually managed are generally large sized.
• Begins to focus on strategic aspects of maintaining and growing long-term relationships.
• Ensures superior client satisfaction by acting as an advocate for clients and ensuring client issues are satisfactorily resolved. Proactive identification of client needs and potential internal issues impacting client satisfaction.
• Works closely with internal teams and clients. Facilitates communication between Client Service Operations & other business units to ensure an effective operating environment. Works with senior management keeping them informed of new developments, service issues, and new business opportunities.
• May be responsible for client retention and revenue expansion through existing services and cross sell. Identifies potential barriers to exit through strategic value-added services.
• May be asked to develop and present fee proposals to VP or SVP for review and approval. May negotiate fees on relationships individually managed. Ensures fee schedules are properly implemented, and receivables are collected in a timely manner.
• Provides overall project management for client related initiatives. Acts as a liaison between business units to ensure successful implementation. Manages internal and client

Expectations.

• Manages conversion/start-up of new client relationships with input/contact from VP or SVP.
• Prepares internal risk and compliance profiles, responds to inquiries from client auditors and periodically reviews client invoices for accuracy.
• Other duties as assigned.

What we value

These skills will help you succeed in this role

• Strong Leadership and organizational skills
• Ability to work closely with team members across departments to achieve a common goal< Here you can name key skills like: strong critical thinking, problem solving, and decision-making skills
• Strong interpersonal skills
• Knowledge of computer systems, financial operations and/or mutual fund and related industries

Education & Preferred Qualifications

• BS/BA degree required. Minimum of 7 years of related experience in financial services industry preferred.
• Experience in relationship management, strong verbal and written communications skills, and some experience with presentations a must.
• Must possess leadership skills. Knowledge of computer systems, financial operations and/or mutual fund and related industries a plus. MBA desirable.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.