Operations Specialist (NC/SC) - Navion Senior Solutions

Navion Senior Solutions is a provider of senior living services throughout the Southeast Region and is headquartered in Raleigh, NC. Navon’s locally operated communities proudly offer high-quality service and care along with the warmth and hospitality of home. We are seeking an Operations Specialist that will travel to assist the Regional Directors of Operations by providing hands-on support to our communities, which include Independent Living, Assisted Living, and Memory Care.

This support will be in various areas including but not limited to interim leadership roles, revenue generation, regulatory compliance, quality audits, and special projects as assigned.

This position will have frequent travel across North and South Carolina!

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Requirements

• Bachelor's Degree required, MBA a plus.
• Minimum of three (3) years of Assisted Living Executive Director experience with increasing responsibility including budgetary responsibilities preferred.
• Knowledge of and ability to conform to applicable laws, rules, and regulations.
• Proven ability to foster a cooperative work environment, deal with conflict resolution, and/or mediate various situations within the workplace.
• Strong interpersonal and communication skills with the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to work flexible schedules in a 24-hour operation.
• Travel up to 90% of time with ability to support long term on-site assignments.
• Ability to hold multistate Administrator License (NC, SC, VA, GA, TN, WV, & KY a plus)

Responsibilities

• Travel to any Navion Senior Solutions community to serve as Interim Executive Director for communities with leadership vacancies.
• On site assignments to help turn around troubled communities focusing on occupancy, staffing challenges, expense management, licensure, compliance, satisfaction issues, etc.
• On site assignment for new community openings during pre-opening and through the initial stages of lease-up as needed.
• Assist with driving revenue for the region with move-ins, resident retention, and support revenue.
• Assist with monitoring expenses for the region in the areas of staffing, overtime, bad debt, team member turnover, and other controllable expenses.
• Assist with monitoring program integrity such as care services, memory care programs, and regulatory and policy compliance.
• Assist with training new ED’s and other leadership positions as needed.
• Conduct and review Quality Assurance Audits.
• Fosters a smooth functioning, efficient operation through timely and effective resolution of grievances from residents, families and/or staff.
• Ensures compliance with all regulatory agencies governing the community by continually monitoring the operation of each service area and making changes as needed.