Service Account Manager

Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.

Through the unification of cutting-edge software and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with our ExoPeople around the world to help turn your ideas into a reality.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

Responsibilities

• As a client advocate, understand the clients' operational objectives and how their use of Exotec's solutions support those objectives.
• Monitor clients' satisfaction with and actively seek out opportunities to improve the client experience and satisfaction, both within Exotec and at the client sites.
• As the subject matter expert on the clients' lifetime services agreements, ensures Exotec meets the agreed to terms and conditions of those agreements as well as establishing and managing 3rd party service contracts to support non-core products that Exotec supplied to our clients.
• Report internally on maintenance contracts' profitability
• Actively participate in the handover of client sites from Exotec's Deployment team to the Maintenance team, including working with the client to ensure they understand how Exotec supports their operations on a daily, weekly, and monthly basis.
• Participate in the ongoing improvement of Exotec's system reliability and maintenance processes, best practices, protocol, etc.

Requirements

• We strongly encourage applications from candidates of all genders to help us build a truly inclusive environment. If you don’t meet every requirement listed below, don’t worry—your skills and experiences may still make you a great fit!
• Bachelor’s degree or equivalent is required
• 5+ years of maintenance experience, specifically with some exposure to maintenance contracts execution and management
• Some exposure to the industrial automation, materials handling, warehousing and/or logistics sectors would be highly beneficial
• Broad knowledge on software, mechanical and electrical engineering concepts
• Excellent interpersonal skills with the ability to build rapport with clients, contractors and suppliers at all levels of business across multiple cultures
• Strong orientation toward customer service
• Demonstrated ability to both collaborate with others drive your own work
• Strong analytical and reporting skills, with attention to detail and financial acumen.
• Project management skills
• Ability to prepare or oversee technical documentation
• Openness to travelling up to 25% to client sites in North America