Case Worker

Overview

Provides direct case management services in collaboration with case management team consistent with VNS Home Care policy and requirements of the Chinatown NNORC Program. Works under general supervision.

• Provides care coordination and case management to clients in the community.
• Assists in the assessment of the client psychosocial status and case management needs, incorporating cultural competence and sensitivity, and participates in the development of the plan of care to address these needs.
• Assists in the provision of case management services to clients, including short-term counseling, community resource planning, crisis intervention, and escorts to appointments as needed.
• Provides advocacy and assistance in obtaining entitlements and community services and connecting clients to other services and programs.
• Assists clients, families, caregivers and other supports to understand entitlements and community resources.
• Provides client-centered services with empathy, respect and professionalism.
• Initiates and maintains written progress notes, service plans and other required documentation, as well as verbal communications, according to program guidelines.
• Performs established workflow procedures in regards to program for clients on public assistance.
• Utilizes appropriate community resources and acts as a liaison with other community agencies.
• Participates in related VNS Health activities, e.g., utilization review, staff meetings, education and in-service programs.
• Assists in planning discharges from service, as needed.
• Consults with and educates the client and family regarding care plansand self-care techniques, as needed.
• Assumes responsibility for continued professional growth through in-service programs.
• Interviews clients and significant others, when appropriate, in order to obtain personal histories.
• Develops inventory of resources that meet the client’s needs as identified in the assessment process and program standard.
• Provides linkage, coordination with, referral to and follow-up with appropriate ongoing service providers in a timely manner. Monitors appointments with appropriate community facilities, social service agencies and other providers of care. Participates in case conferences with providers and others involved in clients care.
• Maintains case records in accordance with program procedures.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Licenses and Certifications: Valid driver's license may be required, as determined by operational/regional needs.
• Education: Bachelor's Degree in Social Work, Sociology, Psychology or other field related to social work required
• Work Experience: Minimum of one year experience in a human services area required
• Experience working with older adults preferred
• Bilingual English/Chinese required

Pay Range

USD $25.46 - USD $31.86 /Hr.

About Us

VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We’re one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.

Responsibilities

• Provides care coordination and case management to clients in the community.
• Assists in the assessment of the client psychosocial status and case management needs, incorporating cultural competence and sensitivity, and participates in the development of the plan of care to address these needs.
• Assists in the provision of case management services to clients, including short-term counseling, community resource planning, crisis intervention, and escorts to appointments as needed.
• Provides advocacy and assistance in obtaining entitlements and community services and connecting clients to other services and programs.
• Assists clients, families, caregivers and other supports to understand entitlements and community resources.
• Provides client-centered services with empathy, respect and professionalism.
• Initiates and maintains written progress notes, service plans and other required documentation, as well as verbal communications, according to program guidelines.
• Performs established workflow procedures in regards to program for clients on public assistance.
• Utilizes appropriate community resources and acts as a liaison with other community agencies.
• Participates in related VNS Health activities, e.g., utilization review, staff meetings, education and in-service programs.
• Assists in planning discharges from service, as needed.
• Consults with and educates the client and family regarding care plansand self-care techniques, as needed.
• Assumes responsibility for continued professional growth through in-service programs.
• Interviews clients and significant others, when appropriate, in order to obtain personal histories.
• Develops inventory of resources that meet the client’s needs as identified in the assessment process and program standard.
• Provides linkage, coordination with, referral to and follow-up with appropriate ongoing service providers in a timely manner. Monitors appointments with appropriate community facilities, social service agencies and other providers of care. Participates in case conferences with providers and others involved in clients care.
• Maintains case records in accordance with program procedures.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Licenses and Certifications: Valid driver's license may be required, as determined by operational/regional needs.
• Education: Bachelor's Degree in Social Work, Sociology, Psychology or other field related to social work required
• Work Experience: Minimum of one year experience in a human services area required
• Experience working with older adults preferred
• Bilingual English/Chinese required