HR Shared Service Center Specialist

Overview

Catholic Health is one of Long Island’s finest health and human services agencies. Our health system has over 18,000 employees, six acute care hospitals, three nursing homes, a home health service, hospice and a network of physician practices across the island.

At Catholic Health, our primary focus is the way we treat and serve our communities. We work collaboratively to provide compassionate care and utilize evidence based practice to improve outcomes – to every patient, every time.

We are committed to caring for Long Island. Be a part of our team of healthcare heroes and discover why Catholic Health was named Long Island's Top Workplace!

Job Details

The HR Shared Service Center Specialist serves as a central/first point of contact for all Catholic Health employees seeking HR-related information and support. This role manages inbound inquiries via phone email, and case management system providing accurate, timely, and courteous responses related to HR policies, benefits, payroll, and other employee services. Additionally, the specialist oversees the Tuition Assistance program and assists with HR related projects.

Key Responsibilities:

• Serve as the first point of contact for general HR-related inquiries via phone, email and ticketing system.
• Respond promptly and professionally to all employee general inquiries regarding HR policies, benefits, payroll, leave management, and other HR-related questions.
• Document all inquiries and resolutions accurately in the HR case management system (Neocase).
• Route complex or sensitive issues to the appropriate HR subject matter experts or departments.
• Guide employees through self-service tools
• Administer the Tuition Assistance program including the tracking of applications & payments, and acting as the liaison between the employee, local HR and payroll.
• Assist with general administration duties as required, including but not limited to assisting with scanning and indexing of documentation through OnBase.
• Ensure compliance with legal and organizational standards regarding subpoena of records and Benefit Termination letters.

Qualifications:

• Education & Experience: Bachelor’s degree or equivalent work experience required.
• Minimum 1-3 years’ experience in HR support, shared services or customer service roles.
• Skills & Competencies: Strong communication and interpersonal skills to manage sensitive employee interactions.
• Prior experience with Lawson and Neocase a plus.
• Experience with employee benefits, payroll processes, and HR compliance regulations.
• Working knowledge of Human Resources preferred
• Commitment to excellence in service and performance.
• Excellent organizational skills and attention to detail.
• Proficient in MS Office Suite.
• Ability to multitask and manage priorities in a fast-paced environment.
• Problem-solving mindset and ability to escalate appropriately.
• Commitment to confidentiality and ethical handling of employee information.
• Must be a team player.
• Proven ability to develop and sustain positive working relationships and influence others.
• Bilingual a plus
• Working Conditions: Onsite

Responsibilities

• The HR Shared Service Center Specialist serves as a central/first point of contact for all Catholic Health employees seeking HR-related information and support. This role manages inbound inquiries via phone email, and case management system providing accurate, timely, and courteous responses related to HR policies, benefits, payroll, and other employee services. Additionally, the specialist oversees the Tuition Assistance program and assists with HR related projects.

Key Responsibilities:

• Serve as the first point of contact for general HR-related inquiries via phone, email and ticketing system.
• Respond promptly and professionally to all employee general inquiries regarding HR policies, benefits, payroll, leave management, and other HR-related questions.
• Document all inquiries and resolutions accurately in the HR case management system (Neocase).
• Route complex or sensitive issues to the appropriate HR subject matter experts or departments.
• Guide employees through self-service tools
• Administer the Tuition Assistance program including the tracking of applications & payments, and acting as the liaison between the employee, local HR and payroll.
• Assist with general administration duties as required, including but not limited to assisting with scanning and indexing of documentation through OnBase.
• Ensure compliance with legal and organizational standards regarding subpoena of records and Benefit Termination letters.

Qualifications:

• Education & Experience: Bachelor’s degree or equivalent work experience required.
• Minimum 1-3 years’ experience in HR support, shared services or customer service roles.
• Skills & Competencies: Strong communication and interpersonal skills to manage sensitive employee interactions.
• Prior experience with Lawson and Neocase a plus.
• Experience with employee benefits, payroll processes, and HR compliance regulations.
• Working knowledge of Human Resources preferred
• Commitment to excellence in service and performance.
• Excellent organizational skills and attention to detail.
• Proficient in MS Office Suite.
• Ability to multitask and manage priorities in a fast-paced environment.
• Problem-solving mindset and ability to escalate appropriately.
• Commitment to confidentiality and ethical handling of employee information.
• Must be a team player.
• Proven ability to develop and sustain positive working relationships and influence others.
• Bilingual a plus
• Working Conditions: Onsite

Qualifications

This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses/incentive, or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.