Business Operations Associate

Overview

The Business Operations Associate supports key operational functions for Catholic Health Home Care and Good Shepherd Hospice. This role ensures efficient, accurate execution of daily operations including interdepartmental coordination, customer service, data processing, documentation management, and revenue cycle support. The Associate is instrumental in real-time issue resolution, communication across clinical and administrative teams, and the overall improvement of workflows and service delivery.

Job Details

General Responsibilities:

• Fosters a team environment of exceptional customer service and collaboration, accountability, participation, cooperation, teamwork, and professional growth
• Maintains productivity to achieve metrics, per department protocols, as assigned
• Support smooth daily operations across departments and partner affiliates
• Respond to real-time issues and service escalations; triage phone calls, messages, and grievances appropriately
• Perform accurate data entry, documentation processing, and quality reviews within EMRs and business systems
• Track, follow up, and escalate documentation deficiencies (e.g., missing physician orders or clinical notes)
• Coordinate with clinicians, physicians, vendors, and CH affiliates to support care delivery and compliance
• Support revenue cycle operations, including documentation reconciliation and invoice processing
• Maintain medical supply and durable medical equipment (DME) workflows, including inventory and vendor relations
• Assist with reporting and data analytics; contribute to process improvement initiatives
• Serve as a central point of contact for clinical teams, referral sources, and patient/family inquiries
• Ensure confidentiality and compliance in all patient and operational data handling
• Foster a culture of service, accountability, and teamwork

Qualifications:

• Education & Experience: Bachelor’s degree required (or equivalent combination of experience and education)
• Prior experience in operations, healthcare, or customer service preferred
• Experience with EMRs, data analysis, or revenue-cycle workflows a plus
• Skills & Abilities: Strong organizational and time management skills
• Effective communicator with professional verbal and written skills
• Proactive problem-solving and decision-making abilities
• Ability to lift/carry up to 30 lbs. and perform moderate physical activity when needed

Responsibilities

• General Responsibilities: Fosters a team environment of exceptional customer service and collaboration, accountability, participation, cooperation, teamwork, and professional growth
• Maintains productivity to achieve metrics, per department protocols, as assigned
• Support smooth daily operations across departments and partner affiliates
• Respond to real-time issues and service escalations; triage phone calls, messages, and grievances appropriately
• Perform accurate data entry, documentation processing, and quality reviews within EMRs and business systems
• Track, follow up, and escalate documentation deficiencies (e.g., missing physician orders or clinical notes)
• Coordinate with clinicians, physicians, vendors, and CH affiliates to support care delivery and compliance
• Support revenue cycle operations, including documentation reconciliation and invoice processing
• Maintain medical supply and durable medical equipment (DME) workflows, including inventory and vendor relations
• Assist with reporting and data analytics; contribute to process improvement initiatives
• Serve as a central point of contact for clinical teams, referral sources, and patient/family inquiries
• Ensure confidentiality and compliance in all patient and operational data handling
• Foster a culture of service, accountability, and teamwork

Qualifications:

• Education & Experience: Bachelor’s degree required (or equivalent combination of experience and education)
• Prior experience in operations, healthcare, or customer service preferred
• Experience with EMRs, data analysis, or revenue-cycle workflows a plus
• Skills & Abilities: Strong organizational and time management skills
• Effective communicator with professional verbal and written skills
• Proactive problem-solving and decision-making abilities
• Ability to lift/carry up to 30 lbs. and perform moderate physical activity when needed

Qualifications

This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses/incentive, differential pay or other forms of compensation that may be applicable to this job, and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.